returns | exchanges

 

Your happiness is important to us.  If you’re unsatisfied with your purchase in any way you have 30-days to return your recent OLOLO purchase. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, please shoot us a message at hello@ololo.co. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.  There will be a $10 restocking fee deducted from the purchase price. 

Please note that returns will need to be sent to the following address:

 

OLOLO, Inc

Attn:  Returns

1190 Afton Street

Pasadena CA 91103

You can always contact us for any return question at hello@ololo.co.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, gift cards or purchases at the Rose Bowl.  Purchases at the Rose Bowl may be exchanged for different sizes if available or store credit which can be used online or at the Rose Bowl. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.